FAQs

 

How can we get in touch with you? 

You may send us an email at hello@holasaidlola.com or send us a direct message through @holasaidlola on Instagram. 

 

How do I order?

Choose the styles you want to order, select the quantity, then click ‘Add to Cart’. Select ‘Check Out’ when you have finalized your order and are ready to pay.

 

How do I pay?

You may pay using your credit card through PayPal (having a PayPal account is not required in order to pay) or through bank transfer via BPI, RCBC, or GCash.

For cash deposits, bank details will be given to you via email after you check-out. Payment should be processed within 48 hours. Failure to do so will automatically result in cancellation of order/s. 

 

Where are your products made?

Our products are designed and made in either Bacolod City or Metro Manila, Philippines. All final touches are made in Bacolod City, and all items are shipped from there. 

 

To where do you ship and how much does shipping cost?

We ship to all regions in the Philippines, with a flat rate shipping fee of 120 via GOGOEXPRESS, which we have found to be the most reliable national courier for our shipments. For orders made in Bacolod, you can opt for the local pick-up/delivery option.

 

How long will it take my order to get to me?

After receipt of payment, kindly give us 24-48 hours to process your order. Once your order is ready for shipment, an e-mail will be sent to you with your tracking number. Please expect your packages within 2-10 business days, depending on your selected courier. 

COVID-19 UPDATE: Due to pandemic-related restrictions, it may take 6-14 days after the dispatch date for your package to arrive.

No shipping on weekends and holidays. Orders placed after 12NN on Friday will be processed on Monday. Orders placed on a holiday will be shipped when service resumes.

 

Do you accept returns/refunds?

Though we do our best to ensure that all items are shipped in perfect condition, we recognize the possibility that human error or shipping-related issues may compromise your purchase and satisfaction. Return/refund requests must be made within 10 days of delivery. Only requests concerning items that were received in damaged condition will be entertained (requests need to be supported by photo proof of damage). We may issue store credit or arrange for an item exchange upon approval of return. After 10 days, all sales are final. 

All items must be returned in unused and original condition, with tags, packaging, and receipt included. You may ship using any method of your choice, at your expense. We are not responsible for any taxes incurred or lost/stolen returns. 

Please send us an e-mail at hello@holasaidlola.com, with the subject “Return Request: Order #” and wait for our confirmation. Kindly allow up to 7 days for your return/refund to be processed. We reserve the right to refuse any returned items that do not meet our return policies. 

 

Do you accept custom or made-to-order pieces?

We will evaluate requests at a case-by-case basis. Feel free to email us at hello@holasaidlola.com and we’ll see what we can do for you.

 

Do you ship internationally?

Feel free to leave us a message and we'll try to work something out.

 

What are your care instructions?

For jewelry -

  • As much as possible, keep your clay jewelry clean and dry.
  • If the clay beads get dirty, you can clean them with rubbing alcohol or with a disinfectant wipe. Use a polishing cloth to clean the metal components. Regular cleaning will help prevent tarnishing.
  • Store them in a dry place, out of direct sunlight, and separate from other jewelry that may scratch or mark the surface.
  • While the clay components are quite flexible and strong, please do not intentionally bend them as they may crack or tear. 
  • If you wish to bring your jewelry with you in your bag, it is always better to store it in its own pouch or in a hard case.

For clothing -

  • Each item of clothing comes with a care guide stating the following instructions: machine wash cold in a delicates bag, do not bleach or iron items, dry flat or tumble dry low.

 

 Size Guide

  XS S M L
Bust 32" 34" 36" 38"
Waist 24" 26" 28" 30"
Hip 34" 36" 38" 40"
US 2 4 6 8
EUR 34 36 38 40
UK 6 8 10 12

 

Please feel free to send us a direct message on Instagram (@holasaidlola) or send us an e-mail if you have any questions on item dimensions and sizing. 

 

How are the clay beads made?

The beads are made using polymer clay, a lightweight material that can be conditioned, cut, molded, and then baked to retain a particular shape. A variety of pattern-making, color-mixing, and sculpting techniques and tools are used to make each bead of clay. 

We make use of an old Italian technique (also used to make glass beads) to create a consistently patterned design, which is then incorporated onto larger beads, colorful slabs, or even more complex canes. This technique allows for the design of each slice to be rendered without the use of additional paint/pigments. As every piece is handmade, the size and color of each pair may vary slightly and no two pieces are exactly the same.

The beads are permanently hardened by baking although a degree of flexibility remains. This is a natural characteristic of polymer clay. Each baked piece is then prepared for assembly into wearable works of art. We use earring posts and chains that are stainless steel, nickel-free, and hypoallergenic, perfect for sensitive skin.